Savimi Limited — Website Hosting Terms and Conditions
Savimi Limited (company number 12854835), registered at Finlayson & Co, Whitby Court Abbey Road, Shepley, Huddersfield, West Yorkshire, United Kingdom, HD8 8EL, trading as Savimi (“we”, “us”, “our”) provides website hosting and related services subject to these terms.
These terms apply to any client (“you”, “your”) for whom we host a website. By continuing to use our hosting after we notify you of these terms, you accept them.
1. Services
We will provide website hosting for the domain(s) agreed with you, including:
- Server space and bandwidth sufficient for normal operation of your website
- SSL certificate provision and renewal
- Regular backups (see clause 5)
- WordPress core, plugin and theme updates where these form part of your plan
- Uptime monitoring
- Reasonable technical support relating to the hosting environment
Hosting does not include design work, content changes, new development, SEO or marketing. These are chargeable separately unless covered by a retainer agreement.
2. Fees and payment
2.1 Hosting is charged monthly or annually in advance, at the rate agreed with you in writing.
2.2 Invoices are due for payment on the date stated on the invoice. Where hosting is billed monthly, this is the 1st of the month unless otherwise agreed.
2.3 We may review our fees annually and will give you at least 30 days’ written notice of any increase.
2.4 Where third-party costs form part of your service (domain registration, premium plugin licences, CDN or email services), these are passed through at cost or at the rate quoted to you, and are subject to change by the provider.
3. Late payment and suspension
3.1 If an invoice remains unpaid 7 days after its due date, we will send a payment reminder.
3.2 If an invoice remains unpaid 14 days after its due date, we will issue a formal notice specifying the date on which services will be suspended.
3.3 If an invoice remains unpaid 30 days after its due date, we may suspend hosting services without further notice. On suspension:
- Your website will be replaced with a temporary holding page
- No files, databases or backups will be deleted
- Email services, where hosted by us, will continue uninterrupted for a further 14 days
3.4 A reinstatement fee of £100 applies to restore a suspended service. Services will be restored within one working day of cleared payment of all outstanding sums and the reinstatement fee.
3.5 If an account remains unpaid 60 days after the due date, we may terminate the service under clause 7 and, following the data retention period in clause 7.4, delete all associated data.
3.6 Where you are acting in the course of a business, we reserve the right to claim statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998. Nothing in these terms obliges us to do so, and choosing not to on one occasion does not waive the right on another.
3.7 Suspension under this clause does not relieve you of the obligation to pay fees accruing during the period of suspension.
4. Uptime and availability
4.1 We aim to maintain availability of 99.9% measured monthly, excluding scheduled maintenance.
4.2 We will give reasonable notice of planned maintenance where practical and will schedule it outside normal UK business hours wherever possible.
4.3 We do not warrant uninterrupted or error-free service. We are not responsible for downtime caused by matters outside our reasonable control, including failures of upstream providers, network outages, denial-of-service attacks, or your own actions or those of third parties you authorise.
5. Backups
5.1 We take automated backups of your website files and database. Backups are retained for 30 days on a rolling basis.
5.2 Backups are provided as a convenience and as part of our own disaster recovery. They are not a substitute for your own records, and you remain responsible for retaining copies of any content, data or documents you cannot afford to lose.
5.3 We will use reasonable endeavours to restore from backup on request. Restores requested for reasons not attributable to our fault may be chargeable at our standard hourly rate.
6. Your responsibilities
6.1 You are responsible for the content of your website, including ensuring you hold all necessary rights, licences and permissions for text, images, fonts, video and code.
6.2 You will not use the hosting to store or transmit material that is unlawful, defamatory, obscene, infringing, or which contains malware.
6.3 You will not use the hosting for bulk unsolicited email, cryptocurrency mining, file distribution unrelated to your website, or any activity that places disproportionate load on shared infrastructure.
6.4 Where you or a third party you authorise has access to the site, you are responsible for changes made under those credentials. We may charge for work required to remedy problems arising from such changes.
6.5 You will keep any premium plugin, theme or software licences current where these are held in your name.
6.6 You will notify us promptly of any change to your billing contact, payment method or company details.
7. Term and termination
7.1 Hosting continues month to month (or year to year, if billed annually) until terminated by either party.
7.2 Either party may terminate by giving 30 days’ written notice, expiring at the end of a billing period.
7.3 We may terminate immediately if you materially breach these terms, become insolvent, or if an account remains unpaid 60 days after the due date.
7.4 On termination we will retain your website files and database for 30 days, during which we will provide a full export on request at no charge. After that period we may delete all data permanently.
7.5 Fees already paid for the current billing period are not refundable on termination, except where we terminate without cause.
7.6 We will co-operate reasonably with a migration to another provider. Migration assistance beyond providing a standard export is chargeable at our standard hourly rate.
8. Liability
8.1 Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
8.2 Subject to 8.1, our total liability arising out of or in connection with the hosting services in any 12-month period is limited to the total fees paid by you for those services in that period.
8.3 We are not liable for loss of profits, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss.
8.4 We are not liable for loss or corruption of data except to the extent it results from our failure to take backups in accordance with clause 5.
9. Data protection
9.1 Where we process personal data on your behalf in the course of providing hosting, we act as a processor and you act as controller for the purposes of UK GDPR.
9.2 We will process such data only on your documented instructions, keep it secure, and assist you as reasonably required with data subject requests and breach notification.
9.3 A separate data processing agreement is available on request and, where required, will take precedence over this clause.
10. General
10.1 We may amend these terms by giving 30 days’ written notice. Continued use of the service after that period constitutes acceptance.
10.2 Neither party is liable for failure to perform caused by events outside its reasonable control.
10.3 These terms constitute the entire agreement relating to hosting and supersede any prior understanding.
10.4 No failure or delay in enforcing any provision operates as a waiver of it.
10.5 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Savimi Limited Finlayson & Co, Whitby Court Abbey Road, Shepley, Huddersfield, West Yorkshire, United Kingdom, HD8 8EL 12854835 · cloud@savimi.com · 01484 941321